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Data 7 F.A.Q Section

Below you'll find answers to the most asked questions about our embroidery sofwtare.
Click on any question that matches your query to find the answer

If your question isn't there simply email us with it at support@data7consultancy.com

Frequently Asked Questions
  1. You see then following message when trying to install any Data 7 Software "Windows SmartScreen Prevented An Unrecognized App From Running. Running This App Might Put Your PC At Risk." How do i fix this?
  2. Run-time error '339':Component 'MSINET.OCX' or one of it's dependencies not correctly registered: a file is missing or invalid. How do i fix this?
  3. Error 52: Bad file name or number; I see error 52 when starting the EDS for the first time. How do i fix this?
  4. Can the Conversion Tool or EDS software convert from image files such as JPG or TIF direct to an embroidery design file?
  5. I still see the 60 second adverts after I've installed the FULL version of the Data 7 Conversion Tool . How do I Fix this?
  6. What embroidery machine file formats are supported?
  7. What are the System requirements for Data 7 Embroidery Software?
  8. "Norton Not Safe" message shows when I download Data 7 Software

Answers
Windows SmartScreen Prevented An Unrecognized App From Running. Running This App Might Put Your PC At Risk. How do i fix this?

Applies to Windows 8

When trying to install any Data 7 programs you see the below message.



The SmartScreen protection feature in Windows 8 is responsible for the above message. The SmartScreen feature protects users from malware.

In general, SmartScreen Protection shows the above message when you try to run a newly released program or an application that has not yet established a reputation.

We don't advise you to turn off the protection or disable this SmartScreen Protection feature in Windows 8.

Simply follow the below instructions to install our software

Double-click on the program that you want to run or install. When you receive the above mentioned message from SmartScreen, click on More info link to see publisher's name and app file name.



Now click on "Run anyway" button to run the application. This should solve this issue.


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Run-time error '339':Component 'MSINET.OCX' or one of it's dependencies not correctly registered: a file is missing or invalid. How do i fix this?

Applies to Windows 7

After installing the EDS or conversion program you may see the below error (see Image):-

This means that one of the files required to run our software has not or is no longer registered correctly on your computer.

To fix this problem follow these instructions:-

  • Go to Start and type "cmd" (without the quotes)
  • Then right click on the cmd.exe at the top of the Search box and select "Run as administrator"
  • Type "regsvr32 msinet.ocx" and press Enter.
This should re-register the file and the EDS or conversion tool should run normally


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Error 52: Bad file name or number; I see error 52 when starting the EDS for the first time. How do i fix this?

After installing the EDS program and running for the first time you may see the following error:-

Error 52: Bad file name or number

The above error sometimes happens if the EDS software didn't install correctly which resulted in the design paths not being setup correctly.

To fix this, when you see this error (52) press the 'ignore' button until you get in to the program.

Then choose “tools\system options” from the menu bar at the top and you’ll see the screen below.


Simply choose the paths for your “designs” and “gallery” and then click save. The paths "Designs" and "Gallery" are folders that should have been created in the Data 7 application folder when you installed the EDS however if you see the above error it is possible that they may not have been created. In this case simply choose a folder to store your designs and thumbnails (gallery pictures). This can be a folder that already exists with your design in.
This should fix the problem
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Can the Conversion Tool or EDS software convert from image files such as JPG or TIF direct to an embroidery design file?

No. The Data 7 Conversion Tool simply converts from one embroidery file format to another. Support formats are shown in the links below.

The Data 7 EDS software however can be used to manually digitise design from images either on you computer or scanned. This is done by loaded the images and then using the EDS to manually digitise the outlines of images etc... For more information please see the respective pages here:-

Click here for info on Data 7 Conversion Tool
Click here for info on Data 7 EDS

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I still see the 60 second adverts after I've installed the FULL version of the Data 7 Conversion Tool . How do I Fix this?

This problem usually occurs if the trial versions of the conversion tool or Data 7 EDS have NOT been uninstalled first. To fix this problem simply run the Data 7 install packages for the Data 7 Trial versions again but this time choose the "Remove All" option. This will remove all the trial versions you have installed. After uninstalling reboot your PC and then install the FULL version again.
This should fix the above issue.
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What embroidery machine file formats are supported ?

Click here to see all supported formats.
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What are the System requirements for Data 7 Embroidery Software?

The minimum system requirements for your computer to run Data 7 Embroidery Software are:
30MB hard disk space to install the program; Pentium processor; 128MB RAM; Computer Monitor capable of 1024x768 display resolution; A Windows compatible mouse or Tablet; Win95 or higher operating system; and a USB port.
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"Norton Not Safe" message shows when I download Data 7 Software

The reason you are seeing this message is because Norton doesn't yet have a reputation score for this Data 7 software. It doesn't mean the software is unsafe. As long as you have downloaded directly from the Data 7 website, this is completely safe.

For more information about this error and how to fix it please visit the below link which is Norton's forum.


http://community.norton.com/forums/clarification-wsreputation1-detection

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