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Customer Product Reviews

See what customers around the world say about our embroidery software.

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Review Policy: All reviews shown here are from verified customers who have either purchased or trialled our software. We do not accept anonymous reviews.
Average Rating: 4.8 out of 5
★★★★★ ★★★★★
51 Verified Reviews
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Review Date: 21 August 2025
United StatesUnited States
UserJOY
✓ Verified Customer
ProductProduct: Embroidery Design Viewer
★★★★★ ★★★★★
I have found this app to be very useful and helpful in using my embroidery machine and downloads. I really like all of the features, but I use the viewer most often. I'd love to learn how to use the other apps also.
Review Date: 18 August 2025
New ZealandNew Zealand
UserYvonne
✓ Verified Customer
ProductProduct: Embroidery Design Converter
★★★★★ ★★★★★
So simple to use and extremely reliable.
Review Date: 18 August 2025
United StatesUnited States
UserTheresa
✓ Verified Customer
ProductProduct: Image Converter to Embroidery
★★★★★ ★★★★★
I really think that the app. helped the design that I was working on, but I felt that there is a steep learning curve and not as user friendly as I had hoped.
Reply: Thank you so much for your thoughtful feedback. We're really glad the app supported your design work, that means a lot to us.
We also hear you on the learning curve and usability concerns. Improving ease of use is a constant focus for us, and insights like yours help shape the way forward. We'll absolutely take this on board as we continue refining the experience
Review Date: 18 August 2025
United StatesUnited States
UserMarc
✓ Verified Customer
ProductProduct: Image Converter to Embroidery
★★★★★ ★★★★★
I had a very hard time using the sample program to convert a picture to embroidery. The videos did not help at all and hard to understand. There were items that I had to convert to decimal because I do not use metrics. Other things could not be converted from metric because the program was not set up that way at the time. I had to revert to using the hep personnel a lot. I have used cad programs in the past without all the problems that I had with this program.
Reply: Thanks for your honest feedback, Marc. I’m sorry ICE didn’t meet your expectations. I truly tried to guide you through the process, and I regret it still felt difficult. Your comments have helped shape our to-do list—while measurement options already exist for the most part, we’re now focused on clearer tutorials and smoother onboarding. Wishing you all the best with your embroidery projects.
Review Date: 18 August 2025
United StatesUnited States
UserAnonymous
✓ Verified Customer
ProductProduct: Embroidery Design Viewer
★★★★★ ★★★★★
I have had good results using data 7
Review Date: 18 August 2025
United StatesUnited States
UserPat
✓ Verified Customer
ProductProduct: Embroidery Design Viewer
★★★★★ ★★★★★
Great App
Review Date: 18 August 2025
United StatesUnited States
UserPatricia
✓ Verified Customer
ProductProduct: Embroidery Design Viewer
★★★★★ ★★★★★
Learning curve, but once you conquer it’s an excellent product